We are committed to establishing strict privacy controls for our customers.

We will never sell, trade or otherwise compromise your e-mail information. We collect the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations.

The information we collect is used only for internal review to improve the content of our Web page, used to customize the content and/or layout of our page for consumers and used by us to contact consumers for marketing purposes.

If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail, calling or writing, and telling us that you do not want to receive e-mail from our company.










info@journeybag.com

Return Policy

We want you to be happy with your purchase. If for some reason you are dissatisfied with any item in your order, we will gladly exchange the item or refund your money (less shipping and handling) within 21 days of purchase. Before sending an item back to us, we prefer to be notified via email with a brief note explaining the nature of the problem and how you would like your return to be handled. You may return the unwanted item(s) to:

Journey Bags

Attn: Return Dept

3941 Legacy Drive, Suite 204 #306

Plano, Texas 75023

It is helpful to include the invoice that arrived with your order, or a copy of that invoice, with your return and a brief message as to how you want the return/exchange to be handled (ie refund to card, exchange for other item, etc.)

In certain cases we reserve the right to charge a 15% restocking fee on returned items, cancelled orders and incorrect addressing by the customer. This is to cover our various costs such as, but not limited to, credit card processing fees, postage, packaging and labor. We cannot refund or reship orders to customers that provide incorrect addresses without either receiving the returned order back from the deliverer or re-charging for the order. If we do receive the order back from the deliverer, we will need to charge shipping for any reshipped items.

Shipping Policy

Most orders are shipped USPS Priority Mail from our facility within 1-3 business days. Please allow extra processing time for gift-wrapped items, handmade jewelry, and orders shipping to international addresses. Orders that are extraordinarily heavy may require additional shipping charges. In this case, we will contact you before shipping. The shipping schedule below is provided only for orders shipped within the continental United States. Additional shipping may apply to AK and HI..









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